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Chatdex is currently focused on free marketplace access, but this policy explains how billing disputes and future paid upgrades will be handled.
Most core Chatdex usage is currently free, especially for public browsing, basic accounts, and early listing workflows during launch.
If Chatdex introduces paid placement, promotional tools, or other optional upgrades, those purchases will be governed by this refund policy.
If a billing issue or accidental payment occurs, Chatdex will review the case directly rather than relying on a generic automatic refund rule.
At this stage, most Chatdex marketplace functionality is offered without charge. If there is no payment involved, there is nothing to refund. This policy mainly applies to future optional paid tools or any paid promotional offering introduced on the platform.
If Chatdex offers paid features such as featured placement, promotional boosts, advanced analytics, or other growth tools, those purchases will be treated as optional commercial upgrades rather than required platform access.
Where a paid feature is delivered or activated immediately, Chatdex may treat that purchase as non-refundable once the benefit has started, especially for promotional placements or time-based visibility products that begin running right away.
Chatdex may still review refund requests in situations such as:
Refunds may be denied where a purchase was used as intended, where the feature has already been delivered, where visibility has already run, or where the request is based only on expected performance outcomes such as traffic, saves, leads, or conversions not meeting expectations.
If you believe a charge was made incorrectly, contact Chatdex as soon as possible with the transaction details, account email, and the feature involved. Faster reporting makes investigation easier.
Chatdex may refuse refunds, suspend features, or restrict accounts where payment activity appears abusive, fraudulent, manipulative, or tied to repeated chargeback behavior.
Send billing and refund-related questions through the contact channels published on the site. Include the payment email, date, amount, and the feature purchased so the request can be reviewed properly.
This refund policy may change as Chatdex introduces more paid features. The version shown on this page is the current policy governing billing and refund review.