Chatdex
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Trust & Safety

How Chatdex protects listing quality and marketplace trust

Chatdex is designed to make WhatsApp bot discovery clearer and more reliable. That only works if listings, ownership, public feedback, and moderation are handled with structure.

Moderated listings

Chatdex reviews submissions, seeded listings, and public updates before they become live marketplace records.

Ownership verification

Claim requests and owner submissions are reviewed with proof, account checks, and admin notes before a listing is assigned.

User feedback controls

Reviews, comments, and reports are part of the product, but they are also subject to moderation, visibility rules, and abuse checks.

1. Listing review

Not every bot or submission goes live automatically. Chatdex reviews developer submissions, public submissions, and seeded listing updates so the public catalog stays focused on usable, relevant, and appropriately described bots.

2. Seeded listings and public submissions

Chatdex may create or review listings before a developer account is attached, especially during early marketplace growth. These listings are handled through review queues and can later be claimed by the rightful owner.

3. Ownership claims

When someone claims a listing, Chatdex may review names, account details, websites, proof links, direct notes, and other contextual evidence before assigning ownership. Claims can be approved, rejected, or left pending while more proof is requested.

4. Reviews and comments

Chatdex supports user feedback because reviews and comments help discovery, but those surfaces are moderated. Content may be hidden, restored, or removed if it is abusive, misleading, spammy, manipulative, duplicated, or otherwise harmful to marketplace trust.

5. Reports and safety signals

Users can report bots, reviews, and comments when something appears unsafe, misleading, broken, or inappropriate. Report history helps Chatdex review patterns, prioritize moderation work, and retain context for repeated issues.

6. Verification and featured states

Platform signals such as claimed status, verification, moderation state, screenshots, support details, and reviews are used to help people assess a listing more quickly. These signals may change as a listing is reviewed or updated.

7. Abuse prevention

Chatdex may limit repeated submissions, duplicate reports, spammy comments, suspicious ownership requests, and other manipulative behavior. Some technical controls are also used to reduce inflated interaction counts and repeated abuse patterns.

8. Enforcement

Depending on the issue, Chatdex may reject a submission, archive a listing, hide public content, deny a claim, remove verification or featured status, or deactivate account access when it is necessary to protect the platform.

9. Limitations

Chatdex works to improve trust and quality, but it does not guarantee that every third-party bot is safe, available, lawful, or suitable for every use case. Users should still evaluate external bots and services carefully before relying on them.

10. Contact and escalation

If you believe a listing is inaccurate, unsafe, improperly claimed, or wrongly moderated, contact the Chatdex team through the contact page and include the listing URL and relevant evidence.